Privacy Policy

Last updated: August 2026

This Privacy Policy describes how Local Quality Pros ("we," "us," or "our") collects, uses, and protects information you provide when using the CallBack service at pro.localqualitypros.com.

1. Information We Collect

We collect the following types of information:

• Contact information: Your name, business name, trade, email address, and phone number when you sign up or contact us.
• Caller information: Phone numbers of callers who reach your CallBack-protected business line, along with message content exchanged through the system.
• SMS opt-in data: When you or your callers opt in to receive text messages, we record that consent, including the date, time, and method of opt-in. This data is never shared with third parties.
• Usage data: Information about how you use the CallBack platform, including call logs, message history, and booking activity.
• Device and technical data: Browser type, IP address, and pages visited on our site, collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Deliver and operate the CallBack missed-call text-back service on your behalf.
• Send automated text messages to your callers as authorized by your account settings.
• Send you account-related notifications, service updates, billing communications, and appointment reminders.
• Respond to your support requests and improve our service.
• Comply with legal obligations.

We do not use your information for unsolicited marketing or sell your data to third parties.

3. SMS / Text Messaging Opt-In

When you provide your phone number and check the SMS consent box on our sign-up form, you are explicitly opting in to receive text messages from Local Quality Pros. These messages may include:

• Account setup and onboarding instructions
• Service updates and billing notifications
• Missed-call alerts and lead activity notifications
• Appointment reminders

Message frequency varies based on your account activity. Message and data rates may apply depending on your mobile carrier plan.

Your phone number is collected solely for the purpose of providing the CallBack service. You will not be enrolled in SMS communications without your explicit consent.

4. SMS Opt-Out

You may opt out of text messages from Local Quality Pros at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts will be sent. To re-subscribe, reply START. For assistance, reply HELP or contact us at support@localqualitypros.com.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Specifically:

• Google Analytics (GA4): We use Google Analytics to understand how visitors interact with our site. GA4 collects anonymized usage data including pages visited, time on site, and general location. Google's privacy policy applies: policies.google.com/privacy.
• Functional cookies: Used to remember your preferences during a browser session.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, or by adjusting your browser's cookie settings.

6. Data Security

We take the security of your information seriously. We employ the following practices:

• All data transmitted between your browser and our servers is encrypted via HTTPS/TLS.
• Phone numbers and message content are stored with access controls limited to authorized personnel only.
• We use industry-standard cloud infrastructure with built-in security protections.
• Call logs and message history are retained for 90 days and then permanently deleted, unless a longer retention period is required by law.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about a potential security issue, please contact us immediately.

7. Your Rights

You have the following rights regarding your information:

• Opt out of SMS: Reply STOP to any text message, or email us at support@localqualitypros.com.
• Update your information: Contact us to correct or update any information we hold about you.
• Request deletion: You may request that we delete your account data by emailing support@localqualitypros.com. We will process deletion requests within 30 days, subject to legal retention requirements.
• Data access: You may request a copy of the information we hold about you.

8. Third-Party Services

We use the following third-party services to operate CallBack. Each has its own privacy policy:

• GoHighLevel (GHL): CRM, messaging, and automation platform used to deliver SMS and manage contacts.
• Twilio / LC Phone: Carrier-grade SMS and voice infrastructure.
• Google Analytics: Website traffic and behavior analytics.
• Vercel: Website hosting.

We do not share your personally identifiable information with these providers beyond what is necessary to deliver the CallBack service.

9. Children's Privacy

The CallBack service is intended for business owners and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email or SMS. Continued use of the service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For privacy questions, opt-out requests, or data deletion:

• Email: support@localqualitypros.com
• Phone: (561) 556-1706
• Address: Local Quality Pros, Delray Beach, FL 33444