Last updated: August 2026
These Terms of Service ("Terms") govern your use of CallBack, a missed-call text-back service operated by Local Quality Pros ("we," "us," or "our"). By signing up for or using CallBack, you agree to these Terms. Please read them carefully.
For our privacy practices, see our Privacy Policy.
CallBack by Local Quality Pros is an automated missed-call text-back and lead management service designed for home-service contractors. When a call to your designated business number goes unanswered, the system automatically sends a text message to the caller on your behalf.
SMS Program — Types of messages sent:
Message frequency varies based on your account activity and the volume of missed calls your business receives.
You must be at least 18 years of age to use CallBack. By signing up, you confirm that you are 18 or older. We do not knowingly provide services to or collect information from individuals under the age of 18.
By providing your phone number and checking the SMS consent checkbox on our sign-up form, you explicitly consent to receive text messages from Local Quality Pros at the number provided. Consent to receive SMS messages is optional and is not required to purchase or use the CallBack service.
You acknowledge that:
You may opt out of SMS communications from Local Quality Pros at any time using any of the following methods:
After opting out, you will receive one confirmation message and no further texts will be sent to your number. Reply HELP to any message to receive support contact information.
Standard message and data rates may apply to all SMS messages sent and received through CallBack, including automated missed-call text-backs sent to your callers on your behalf. Rates depend on your mobile carrier and plan. Local Quality Pros is not responsible for charges assessed by your mobile carrier.
For questions about your carrier's rates, contact your mobile service provider directly.
Wireless carriers (including but not limited to AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by network conditions, carrier limitations, or other factors outside our control. Local Quality Pros is not responsible for any loss, damage, or inconvenience resulting from message non-delivery or carrier delays.
CallBack is offered on a month-to-month subscription basis. You may cancel at any time by contacting support. Your service remains active through the end of the current billing period. A one-time setup fee applies at enrollment. Setup fees are refundable within 60 days if the service fails to deliver a single recovered call.
You agree not to use CallBack to:
We reserve the right to suspend or terminate accounts that violate this policy without refund.
For support, billing questions, opt-out requests, or account changes, contact us:
For SMS help, reply HELP to any message and we will respond with support contact information.
Local Quality Pros is not responsible for carrier delays, message non-delivery, or business losses resulting from system downtime. Our total liability for any claim arising from the use of CallBack is limited to the amount you paid in the preceding one-month period. We are not liable for any indirect, incidental, special, or consequential damages.
Your use of CallBack is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Mobile opt-in data and phone numbers will not be shared with third parties for marketing purposes.
We may update these Terms from time to time. We will notify active subscribers of material changes via email or SMS at least 14 days before they take effect. Continued use of CallBack after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Palm Beach County, Florida.